Returns Policy

We want you to shop with confidence at Cellpros, knowing that if you’re not entirely satisfied with your purchase, we’ve got you covered with our hassle-free returns policy.

1. Eligibility

You may return most new, unopened items sold and fulfilled by Cellpros within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

2. Process

To initiate a return, simply contact our customer service team within 30 days of delivery. We’ll guide you through the process and provide you with a return shipping label. Please ensure that the item is returned in its original condition and packaging, including all accessories and documentation.

3. Refunds

Once your return is received and inspected, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.

4. Exclusions

Please note that certain items are not eligible for return or refund, including:

– Opened or used items (unless they are defective)
– Items damaged due to misuse or negligence
– Customized or personalized items

5. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately for assistance. We will work with you to resolve the issue promptly, whether through a replacement, exchange, or refund.

6. Store Credit

In some cases, we may offer store credit as an alternative to a refund. Store credit can be used towards future purchases on our website.

7. Return Shipping

If you are returning an item due to our error or a defective product, we will cover the return shipping costs. For all other returns, you will be responsible for paying the return shipping charges.

8. Contact Us

If you have any questions or concerns about our returns policy, please don’t hesitate to contact our customer service team. We’re here to help and ensure that your shopping experience with Cellpros is a positive one.